It is the customer’s responsibility to ensure that they order the correct type of vehicle when booking their ‘Airport Transfer’ in order to carry the right number of passengers and amount of luggage. We reserve the right to send you an upgraded vehicle than the one originally chosen by you if it is unavailable at that time.
Prices quoted are calculated taking into account the distance, time and the number of passengers travelling in a particular journey. Please note that additional charge will apply to extra services provided such as ‘Meet and Greet’, additional pick ups and drop offs etc.
When you book a transfer over the phone, our team ensures that accuracy is maintained. It is the customer’s responsibility to ensure that the information being passed on to us is correct. We will not be held responsible for any incorrect information provided .
When you book an transfer online or over the phone, you will receive a confirmation e-mail which will have all the details that you have provided us with regards to your journey. It is your responsibility to check that the information received by us is correct. Once we have assigned a driver for your journey, you will receive another email which will contain the driver’s phone number. Please print the page.
For pick ups from all the airports, we do not charge for the 1st hour from the landing time. Any further waiting time will be charged at £45 per hour pro rata irrespective of any reason.
For pick ups from home, hotels, offices and any other venues, we do not charge for the first 20 minutes from the actual booking time. Any further waiting time will be charged at £45per hour pro rata irrespective of any reason from the very first minute and not the 20th minute.
Flight delays are exempt from these charges.
Additional passengers and luggage may be added with the permission of Galleon Chauffeurs Services provided it doesn’t exceed the capacity of the vehicle.
Additional drop offs and pickups will be charged on the per mile basis or at a minimum fee of £15 whichever is greater.
All the bookings can be cancelled free of charge with a minimum of 24 hours notice. Any cancellations made within 24 hours of the pick up time will not be refunded.
All the cancellations must be notified to Galleon Chauffeurs through e-mail at enquiries@chiquechauffeurs.co.uk or over the phone on +44(0)207 0527623
Contact us as soon as possible on +44 (0)793 036 2406 We will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. If you fail to inform us, this will result in no refund.
The ‘Make an enquiry’ feature online or any bookings made over the phone do not include any Toll charges. Therefore wherever applicable, the driver will inform the customer that there will be additional charges due to tolls added to the final invoice / charge
No show means if a passenger fails to meet the driver on the pick up time and fails to make a contact with the driver or the customer support team. This includes bookings from home, offices, hotels or any other private address.
In case of pick up from an airport, if the passenger fails to meet the driver within an hour and a half of flight landing time and doesn’t make any contact either with the driver or the customer support team in order to update us on the status of their flight, it will be considered as No show. However, if the passenger is late but manages to make a contact, normal waiting time charges will apply.
Also, any bookings made for wrong date and/or time will be considered as No show.
Please note that in an event of No show, any bookings paid by credit/debit card will not be refunded.
